Supporting Our Dealers at Scale: 1,797 Tickets Resolved with 96.8% SLA Attainment

We know how fast-paced dealership operations are. Inventory changes daily, promotions launch, team members change, and new pages or integrations need fast attention. We believe that behind every great website platform needs to be a world-class, highly responsive support team ready to help keep the digital showroom running smoothly.

That’s why our mission goes beyond delivering software—we provide a dedicated partner team that truly understands equipment dealership operations.

We designed Thrive Website as a fully supported partner platform. Our U.S.-based team assists dealers with everything from day-to-day website updates, new-site onboarding, and training to inventory syncs, launches, and custom revisions. We make sure dealership staff feel fully supported from day one.

To hold ourselves to the highest service standards, we track all client requests through a structured ticketing system with priority-based Service Level Agreements (SLAs). This gives our dealer partners full transparency and a proven operational standard they can rely on.

Our 2025 performance data reflects our team’s dedication: we successfully resolved 1,797 support tickets throughout the year. Remarkably, 1,739 of those requests were completed within their strict priority resolution SLA, achieving an outstanding 96.8% SLA attainment rate!

• 1,797 support tickets resolved in 2025
• 1,739 tickets completed within the recorded resolution SLA
• 96.8% resolution-SLA attainment
• 4.9 / 5 support satisfaction rating

We take immense pride in maintaining a 4.9 out of 5 satisfaction rating across nearly 1,800 resolved tickets. When dealers partner with TracTru, they gain more than software—they get a dedicated team driven to support their business every single day.